Privacy Policy

This Privacy Policy explains how GRILLMARKET LTD collects, uses, stores and protects personal data when you visit our website, place an order, contact us, subscribe to marketing communications or otherwise interact with our online store.

GRILLMARKET LTD operates an online retail store selling grills, barbecue products and related accessories. We operate using a fulfilment model, which means that some products may be stored, packed, dispatched or delivered by third-party suppliers, fulfilment partners, warehouses, couriers or logistics providers on our behalf.

1. Who we are

Trade name: GRILLMARKET LTD
Company number: 17282051
Registered / physical address: 36-37 Albert Embankment, London, England, SE1 7TL
Email: sales@grillmarket.store

For the purposes of UK data protection law, GRILLMARKET LTD is the data controller of the personal data described in this Privacy Policy.

2. Personal data we collect

We may collect and process the following categories of personal data:

2.1 Identity and contact details

This may include your full name, billing address, shipping address, email address, telephone number and any other contact information you provide to us.

2.2 Order and transaction information

This may include details of products ordered, order number, purchase history, delivery status, returns, refunds, customer service communications and related order records.

2.3 Payment information

Payments may be processed by third-party payment providers. We may receive limited payment-related information such as payment confirmation, transaction reference, billing details, payment status and fraud prevention signals. We do not intentionally store full payment card details on our own systems.

2.4 Delivery and fulfilment information

Because we operate using a fulfilment model, we may process and share information required to fulfil your order, including your name, shipping address, contact details, product ordered, quantity, delivery instructions and order reference.

2.5 Communications

If you contact us by email, website form, social media, chat or other channels, we may collect the contents of your message and our replies.

2.6 Technical and website usage data

When you use our website, we may collect technical information such as IP address, device type, browser type, operating system, pages viewed, referring URLs, approximate location, cookie identifiers and interaction data.

2.7 Marketing preferences

If you subscribe to marketing communications, we may collect your email address, consent status, communication preferences and engagement with our emails or advertisements.

3. How we use your personal data

We use personal data for the following purposes:

1. To process and manage orders.

2. To arrange delivery, fulfilment, returns and refunds.

3. To communicate with you about your order.

4. To respond to enquiries and provide customer support.

5. To process payments and prevent fraudulent transactions.

6. To comply with accounting, tax, legal and regulatory obligations.

7. To improve our website, products, services and customer experience.

8. To send marketing communications where permitted by law.

9. To manage customer reviews, complaints and disputes.

10. To protect our business, website, customers and legal rights.

4. Lawful bases for processing

We rely on one or more of the following lawful bases under UK data protection law:

Performance of a contract

We process your personal data where it is necessary to sell products to you, process your order, arrange fulfilment and delivery, handle returns or provide customer support.

Legal obligation

We process certain data to comply with legal, tax, accounting, consumer protection and regulatory requirements.

Legitimate interests

We may process data where it is necessary for our legitimate business interests, including fraud prevention, business administration, improving our services, responding to enquiries, protecting our legal rights and ensuring website security.

Consent

We rely on consent where required, for example for certain marketing communications or non-essential cookies. You may withdraw consent at any time.

5. Fulfilment model and sharing with partners

GRILLMARKET LTD operates using a fulfilment model. This means we may share necessary order and delivery information with selected third parties so that your order can be processed, packed, dispatched and delivered.

These third parties may include:

1. Product suppliers.

2. Fulfilment centres and warehouse providers.

3. Couriers and delivery companies.

4. Payment processors.

5. Website hosting and e-commerce platform providers.

6. IT, analytics and security service providers.

7. Customer support and communication providers.

8. Professional advisers, including accountants, lawyers and insurers.

9. Authorities, regulators or law enforcement where required by law.

We only share personal data that is reasonably necessary for the relevant purpose. For example, a fulfilment partner or courier may receive your name, delivery address, contact details and order details so they can dispatch or deliver your order.

6. International transfers

Some of our suppliers, fulfilment partners, technology providers or service providers may be located outside the United Kingdom. Where personal data is transferred outside the UK, we will take steps designed to ensure that your personal data receives an appropriate level of protection.

This may include using countries recognised as providing adequate protection, contractual safeguards or other legally recognised transfer mechanisms where required.

7. Marketing communications

We may send you marketing communications about our products, offers, promotions and updates where permitted by law.

You can opt out of marketing communications at any time by:

1. Clicking the unsubscribe link in our marketing emails, where available.

2. Contacting us at sales@grillmarket.store.

We will still send you essential service communications, such as order confirmations, delivery updates, return information or important notices relating to your purchase.

8. Cookies and similar technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, analyse website performance, improve user experience and support marketing activities.

Cookies may include:

1. Strictly necessary cookies required for the website to function.

2. Performance and analytics cookies.

3. Functionality cookies.

4. Advertising or marketing cookies.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can control cookies through your browser settings or any cookie preference tools available on our website.

9. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Typical retention periods may include:

1. Order and transaction records: retained for accounting, tax and legal purposes.

2. Customer support communications: retained for a reasonable period to manage enquiries, complaints and disputes.

3. Marketing data: retained until you unsubscribe or withdraw consent, unless we need to keep a suppression record to respect your opt-out.

4. Website analytics data: retained according to the settings of our analytics and cookie tools.

5. Legal claims or dispute records: retained for as long as necessary to protect our legal rights.

We may retain some information for longer where required by law, regulation, tax rules, accounting obligations, fraud prevention needs or legal claims.

10. How we protect your personal data

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure systems, password protection, supplier due diligence, limited access to personal data and secure communication with service providers where appropriate.

However, no online service can be guaranteed to be completely secure. You should take care when sharing information online and keep your account and password details confidential.

11. Your rights

Depending on the circumstances, you may have the following rights under UK data protection law:

1. The right to access your personal data.

2. The right to correct inaccurate or incomplete personal data.

3. The right to request deletion of your personal data.

4. The right to restrict processing of your personal data.

5. The right to object to certain types of processing.

6. The right to data portability.

7. The right to withdraw consent where processing is based on consent.

8. The right to complain to the UK Information Commissioner’s Office.

To exercise your rights, please contact us at:

sales@grillmarket.store

We may need to verify your identity before responding to your request.

12. Children’s privacy

Our website and products are not intended for children. We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us so that we can take appropriate action.

13. Third-party websites

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy policies of any third-party websites you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last updated” date. We encourage you to review this Privacy Policy periodically.

15. Contact us

If you have any questions about this Privacy Policy or how we handle personal data, please contact us:

GRILLMARKET LTD
36-37 Albert Embankment
London, England
SE1 7TL
United Kingdom

Email: sales@grillmarket.store
Company number: 17282051