Terms of Service

These Terms of Service (“Terms”) apply to all purchases made through the online store operated under the trade name GRILLMARKET LTD (“GRILLMARKET”, “we”, “us”, or “our”).

By accessing our website, placing an order, or purchasing products from us, you agree to these Terms. Please read them carefully before placing an order.

1. Company Information

The store is operated by:

Trade name: GRILLMARKET LTD
Company number: 17282051
Registered / business address: 36-37 Albert Embankment, London, England, SE1 7TL
Email: sales@grillmarket.store

2. Our Business Model

GRILLMARKET LTD operates an online retail store selling grills, barbecue products, grill accessories, and related outdoor cooking goods.

We operate under a fulfilment model. This means that some or all products may be stored, packed, dispatched, or delivered by third-party fulfilment centres, warehouses, logistics providers, suppliers, or delivery partners on our behalf.

Unless clearly stated otherwise, your contract for the purchase of goods is with GRILLMARKET LTD. Fulfilment partners, warehouses, suppliers, couriers, and logistics providers are not parties to the sales contract with you.

3. Eligibility to Purchase

By placing an order, you confirm that:

1. you are at least 18 years old or have permission from a parent or legal guardian;

2. the information you provide is true, accurate, and complete;

3. you are purchasing products for lawful personal or business use;

4. you will use the products safely and in accordance with the product instructions, warnings, and applicable laws.

Some products, such as gas grills, fuel-related accessories, sharp tools, or heavy outdoor cooking equipment, may require careful handling, adult supervision, professional assembly, or compliance with safety instructions.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability, dimensions, colours, and other information shown on our website are accurate.

However, product images are for illustrative purposes only. Colours, packaging, accessories, finishes, dimensions, or minor design details may vary depending on the manufacturer, supplier, screen settings, or product batch.

You are responsible for checking that a product is suitable for your intended use before placing an order. This includes checking size, fuel type, installation requirements, outdoor suitability, compatibility with accessories, and any safety requirements.

5. Safety Notice for Grills and Outdoor Cooking Products

Grills, barbecues, outdoor cooking equipment, and related accessories must be used responsibly and safely.

You agree to:

1. read and follow all manufacturer instructions, manuals, warnings, and safety guidance;

2. use grills and barbecue products only in suitable outdoor or properly ventilated areas, unless the product is specifically designed and certified for indoor use;

3. keep products away from children, pets, flammable materials, and unsafe surfaces;

4. not modify products or use them for purposes not intended by the manufacturer;

5. ensure that gas, charcoal, electrical, or heating products are used in accordance with applicable safety standards;

6. seek professional assistance where installation, connection, maintenance, or repair requires specialist knowledge.

We are not responsible for damage, injury, loss, or costs caused by misuse, unsafe use, incorrect assembly, unauthorised modification, poor maintenance, or failure to follow instructions.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.

6. Orders

When you place an order, you are making an offer to buy the products in your basket.

After you place an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean that your order has been accepted.

A contract between you and GRILLMARKET LTD is formed when we accept your order and dispatch the product, or when we otherwise confirm acceptance of your order.

We reserve the right to refuse, cancel, or limit an order where:

1. the product is unavailable;

2. there is an error in the price, description, or product information;

3. payment is not authorised;

4. delivery to your address is not possible;

5. we suspect fraud, misuse, resale abuse, or unlawful activity;

6. the order breaches these Terms.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item.

7. Prices and Payment

Product prices are shown on our website in the currency displayed at checkout.

Prices may change at any time, but changes will not affect orders that have already been accepted.

Delivery charges, taxes, customs duties, handling fees, or other applicable charges may be shown separately at checkout where applicable.

Payment must be made using one of the payment methods available on our website. By submitting payment details, you confirm that you are authorised to use the selected payment method.

We are not responsible for charges applied by your bank, card provider, payment provider, or currency conversion provider.

8. Delivery and Fulfilment

Products may be dispatched from third-party warehouses, fulfilment centres, supplier facilities, or logistics partners.

Delivery times shown on our website are estimates only. We will make reasonable efforts to deliver products within the estimated timeframe, but delays may occur due to stock availability, courier delays, customs checks, weather, operational issues, public holidays, supplier delays, or circumstances outside our control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for failed or delayed delivery caused by incorrect, incomplete, or inaccessible address details.

For large, heavy, or bulky grill products, delivery may require additional handling, kerbside delivery, scheduled delivery, or assistance from the customer. Delivery does not include installation, assembly, removal of old equipment, or carrying products inside a property unless expressly stated.

Risk in the goods passes to you when the goods are delivered to you or to a person nominated by you. Ownership of the goods passes to you once we have received full payment.

9. Failed Delivery

If delivery cannot be completed because you provided incorrect details, were unavailable, refused delivery without valid reason, or failed to collect the parcel, the order may be returned to us or to our fulfilment partner.

In such cases, we may charge reasonable costs for redelivery, storage, return shipping, or courier handling, unless the failed delivery was caused by our error or by the courier.

10. Order Changes and Cancellations Before Dispatch

If you wish to change or cancel an order before dispatch, contact us as soon as possible at:

sales@grillmarket.store

We will try to assist, but we cannot guarantee that changes or cancellations can be made once an order has been processed, packed, or dispatched by us or by a fulfilment partner.

11. Consumer Cancellation Rights

If you are a UK consumer purchasing online, you may have the legal right to cancel your order within 14 days after receiving the goods, without giving a reason.

To cancel, you must contact us clearly stating that you wish to cancel your order.

You then usually have a further 14 days to return the goods after notifying us of cancellation.

Returned goods should be unused, in a resaleable condition, and returned with original packaging, manuals, accessories, and any free items where possible.

You are responsible for the cost of returning goods unless the product is faulty, damaged, not as described, or we have agreed otherwise.

We may reduce your refund if the value of the goods has been reduced by handling beyond what is necessary to inspect the goods.

Certain products may not be eligible for cancellation if they are made to your specifications, personalised, custom-built, hygiene-sealed and unsealed after delivery, or otherwise excluded under applicable law.

12. Returns and Refunds

For return requests, contact us at:

sales@grillmarket.store

Please include your order number, name, delivery address, reason for return, and photos where relevant.

Refunds will usually be made to the original payment method.

We may wait until we have received the returned goods or evidence that you have sent them back before issuing a refund.

Delivery charges may be refunded where required by law. Additional delivery services, premium shipping, installation fees, assembly fees, or non-standard delivery costs may not be refundable unless required by law or caused by our error.

13. Faulty, Damaged, or Incorrect Products

If your product arrives damaged, faulty, incomplete, or not as described, contact us as soon as possible at:

sales@grillmarket.store

Please provide your order number, a description of the issue, and clear photos or videos showing the problem.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, partial refund, full refund, missing part dispatch, or other suitable solution.

Nothing in these Terms affects your statutory rights. Goods must be as described, of satisfactory quality, and fit for purpose.

14. Product Assembly, Installation, and Use

Unless clearly stated otherwise, products are supplied for self-assembly or customer-arranged installation.

You are responsible for ensuring that products are assembled, installed, stored, maintained, and used correctly.

We are not responsible for:

1. incorrect assembly or installation;

2. use of unsuitable fuel, gas bottles, regulators, hoses, electrical connections, surfaces, or accessories;

3. damage caused by weather exposure, corrosion, poor maintenance, misuse, or neglect;

4. normal wear and tear;

5. use of products in commercial settings where the product is designed for domestic use only.

15. Availability

Product availability may change at any time. Because we use fulfilment partners and suppliers, stock information may occasionally be delayed or inaccurate.

If an ordered product becomes unavailable, we may offer a replacement, wait for restock, or cancel and refund the affected item.

16. Promotions and Discount Codes

Promotions, discount codes, gift offers, and special prices are subject to availability and may be withdrawn or changed at any time.

Discount codes may be limited to certain products, order values, dates, customers, or regions. Unless stated otherwise, discount codes cannot be exchanged for cash and cannot be combined with other promotions.

We reserve the right to cancel orders where a promotion or discount code has been misused, applied in error, or used contrary to its terms.

17. Website Use

You agree not to misuse our website.

You must not:

1. use the website for unlawful, fraudulent, or harmful purposes;

2. interfere with website security or functionality;

3. copy, scrape, reproduce, or exploit website content without permission;

4. upload malicious code, spam, or harmful material;

5. attempt to gain unauthorised access to our systems, data, accounts, or payment processes.

We may suspend or restrict access to the website where we reasonably believe these Terms have been breached.

18. Intellectual Property

All website content, including text, product descriptions, images, graphics, logos, designs, layout, and branding, belongs to us or our licensors, suppliers, or content providers.

You may use the website for personal shopping purposes only. You must not copy, reproduce, distribute, modify, or commercially exploit any website content without our prior written permission.

19. Customer Reviews and User Content

If you submit a review, photo, comment, message, or other content to us, you confirm that it is accurate, lawful, and does not infringe any third-party rights.

You grant us permission to use, reproduce, publish, display, and share such content for customer service, marketing, website, and business purposes, unless you tell us otherwise.

We may remove or refuse content that is offensive, misleading, unlawful, defamatory, abusive, spam, or irrelevant.

20. Third-Party Services

Our website may use third-party services, including payment processors, fulfilment providers, couriers, analytics providers, marketing tools, and customer support systems.

We are not responsible for third-party websites, platforms, payment systems, courier systems, or services that we do not control.

Your use of third-party services may be subject to their own terms and policies.

21. Liability

We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for:

1. losses that were not foreseeable;

2. business losses, loss of profit, loss of revenue, or loss of opportunity where you purchase as a consumer;

3. delays or failures caused by events outside our reasonable control;

4. damage caused by misuse, unsafe use, incorrect installation, or failure to follow product instructions;

5. third-party courier delays or supplier issues beyond our reasonable control.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory rights, or any liability that cannot legally be excluded or limited.

22. Events Outside Our Control

We are not responsible for delay or failure to perform our obligations where caused by events outside our reasonable control, including courier disruption, supplier delays, warehouse disruption, strikes, customs delays, severe weather, fire, flood, epidemic, pandemic, war, civil unrest, technical failures, power outages, or government restrictions.

If such an event affects your order, we will contact you where reasonably possible and take steps to minimise the impact.

23. Privacy

We process personal data in accordance with our Privacy Policy.

By using our website or placing an order, you agree that we may process your personal data for purposes including order processing, payment handling, fulfilment, delivery, customer service, fraud prevention, legal compliance, and business operations.

24. Communications

We may contact you by email or other contact details provided by you regarding your order, delivery, returns, customer support, or important service updates.

You are responsible for ensuring that your contact details are accurate and up to date.

25. Complaints

If you have a complaint, please contact us first so we can try to resolve the issue:

Email: sales@grillmarket.store
Address: GRILLMARKET LTD, 36-37 Albert Embankment, London, England, SE1 7TL

Please include your order number, contact details, and a clear description of the issue.

26. Changes to These Terms

We may update these Terms from time to time.

The version that applies to your order is the version available on our website at the time you place the order, unless a change is required by law or regulatory authority.

27. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining parts will continue to apply.

28. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the mandatory laws of the country where you live.

Any disputes will be subject to the courts of England and Wales, except where applicable consumer protection laws allow you to bring proceedings in another jurisdiction.

29. Contact Us

For questions about these Terms, your order, delivery, returns, or customer support, contact us at:

GRILLMARKET LTD
36-37 Albert Embankment
London
England
SE1 7TL

Email: sales@grillmarket.store